Privacy Policy

Torbay Locksmith (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at torbaylocksmith.com (the “Site”) or use our services.

1. Who We Are

Torbay Locksmith is a locksmith service based in the UK. Our contact details are provided at the end of this policy.

2. What Information We Collect

We may collect and process the following types of personal data about you:

• Contact Information: Name, address, email address, and telephone number when you contact us via our website, by phone, or email to request services or make an enquiry.
• Service Information: Details related to the locksmith services you request, including location of service, type of lock, and any other information necessary to complete the job.
• Communication Data: Records of your correspondence with us, including emails and messages sent through our website’s contact forms.
• Technical Data: Information about your visit to our website, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This is typically collected through cookies and similar technologies (see Section 5 below).
• Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Information

We collect information from you in the following ways:

• Direct Interactions: You provide us with your personal data when you:
  • Fill in forms on our website (e.g., contact forms, quotation request forms).
  • Communicate with us by phone, email, or otherwise.
  • Request our services.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (e.g., Google Analytics).

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide our services: To fulfil our contractual obligations to you, such as responding to your enquiries, scheduling appointments, and performing locksmith services.
• To communicate with you: To respond to your questions, comments, or requests, and to send you important service-related notices.
• To improve our website and services: To understand how our website is used and to make improvements, to develop new services, and to enhance your experience.
• For marketing purposes (with your consent): If you opt-in, we may send you promotional emails about our services, special offers, or other information we think you may find interesting. You have the right to withdraw your consent at any time.
• To comply with legal obligations: To meet our legal or regulatory obligations, such as maintaining accurate records for tax or accounting purposes.
• For legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, for network security, fraud prevention, and business management.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

6. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party service providers who perform services on our behalf, such as website hosting, analytics, and IT support. These providers are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services to us.
• Law Enforcement and Regulatory Bodies: Where required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We will never sell your personal data to third parties.

7. International Transfers

We primarily store and process your personal data within the UK. If any of our service providers are located outside the UK, we will ensure that any transfer of your personal data is protected by appropriate safeguards, such as standard contractual clauses or where the country has been deemed to provide an adequate level of protection for personal data by the UK government.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights

Under UK GDPR, you have the following rights concerning your personal data:

• The right to be informed: About how your personal data is collected and used.
• The right of access: To request a copy of the personal data we hold about you.
• The right to rectification: To request that inaccurate or incomplete personal data be corrected.
• The right to erasure (“the right to be forgotten”): To request the deletion of your personal data where there is no good reason for us to continue to process it.
• The right to restrict processing: To request that we limit the way we use your personal data in certain circumstances.
• The right to data portability: To request to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The right to object: To the processing of your personal data in certain situations, particularly concerning direct marketing.
• Rights in relation to automated decision-making and profiling: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details below.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We will notify you of any significant changes by placing a prominent notice on our website or by directly sending you a notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.

Last Updated: 15 June 2025